Reply to an unhappy customer

Acknowledges the problem, fixes it, and avoids corporate non-apology.

Works with ChatGPT, Claude, Gemini

Use it when: Handling support without sounding like a robot.

Fill in the blanks

What We Can OfferCauseToneCustomer Message

Your prompt

Write a reply to this customer message.

Our position: [What We Can Offer]
What went wrong on our side, honestly: [Cause]
Tone: [Tone]

Rules:
- Acknowledge the specific problem in the first sentence, no template sympathy.
- State plainly what we will do and by when.
- Apologise once, properly, without excuses.
- If we cannot give them what they want, say so clearly and offer the best real alternative.

---MESSAGE---
[Customer Message]
---END MESSAGE---

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Fill in the blanks

Your prompt

Make it yours

More business prompts

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