Reply to an unhappy customer

Acknowledges the problem, fixes it, and avoids corporate non-apology.

ChatGPTClaudeGemini

Use it when: Handling support without sounding like a robot.

Fill in the blanks

What We Can OfferCauseToneCustomer Message

Your prompt

Write a reply to this customer message.

Our position: [What We Can Offer]
What went wrong on our side, honestly: [Cause]
Tone: [Tone]

Rules:
- Acknowledge the specific problem in the first sentence, no template sympathy.
- State plainly what we will do and by when.
- Apologise once, properly, without excuses.
- If we cannot give them what they want, say so clearly and offer the best real alternative.

---MESSAGE---
[Customer Message]
---END MESSAGE---

Keep this prompt

Save it to your own vault with your usual values already filled in, and reach it from any tab with the Chrome extension.

Open my vault Get the extension Learn to write your own

More business prompts

BusinessChatGPT, Claude, Gemini
Competitor teardown
Structured comparison that ends in decisions, not observations.
Fill it in and copy
BusinessChatGPT, Claude, Gemini
Plan a week that survives contact with reality
Priorities first, then a realistic schedule with slack in it.
Fill it in and copy
BusinessChatGPT, Claude, Gemini
Sanity-check a set of numbers
Checks assumptions and shows what breaks the plan.
Fill it in and copy
BusinessChatGPT, Claude
Think through a hard decision
Structures the trade-offs and stress-tests your reasoning.
Fill it in and copy

Fill in the blanks

Your prompt

Keep this prompt

More business prompts

Competitor teardown

Plan a week that survives contact with reality

Sanity-check a set of numbers

Think through a hard decision